All Sales Are Final
All purchases made through Scahlps Studio (drscahlp.com) are final. We do not offer refunds, returns, or exchanges once an order has been placed.
Every order undergoes strict quality control before shipment to ensure it meets our standards.
Exceptions (Order Errors Only)
An exchange will only be considered if an error has been made on our end. This includes:
- Receiving the wrong item
- Receiving an item that does not match your confirmed order
If you believe there is an issue with your order, you must:
- Contact us within 48 hours of delivery
- Provide clear photo evidence for review
Requests made outside this timeframe will be denied.
Exchange Requirements (If Approved)
If your exchange request is approved, the item must be returned within 7 days of delivery and must meet all of the following conditions:
- Hair must be completely unused
- All original ties and bindings must remain intact
- Original packaging must be present
- Hair must not be installed, washed, brushed, altered, cut, dyed, or manipulated in any way
Once your exchange is approved, we will send you detailed return instructions.