Shipping policy

Shipping Policy

Processing Time

All in-stock orders are processed within 2–3 business days after being placed.
Once your order has been processed, it will be shipped out promptly.

Please note:

  • We do not ship on weekends, as carrier pickup is not available
  • Orders placed during restocks or high-volume periods may require the full processing window

Shipping Timeframes

  • U.S. Orders: Typically arrive within 4–6 business days after shipment
  • International Orders: Delivery times vary depending on location and customs processing

Shipping timeframes are estimates and are not guaranteed.

No P.O. Boxes

We do not ship to P.O. Boxes.
If a P.O. Box is entered at checkout, your order may be canceled.

Address Accuracy

Customers are responsible for ensuring all billing and shipping information is correct at checkout.

  • We are unable to modify addresses once an order has begun processing or has shipped
  • Incorrect or incomplete information may result in delays, loss, or returned packages

A valid email address and phone number must be provided for order updates and communication.

Shipping Issues (Loss, Damage, or Theft)

Scahlps Studio is not responsible for packages that are lost, stolen, or damaged in transit. However, we will assist you through the claims process.

If you experience an issue with your shipment:

Once received, we will open an insurance claim on your behalf.

Important:

  • Claims typically take 20 to 25 business days for review and approval
  • Refunds will only be issued once the claim has been approved
  • We do not guarantee replacements

If a refunded package is later delivered, you are required to return the item or repay the refunded amount. Failure to comply may result in escalation to a third-party debt collection agency.

Incorrect Address

Scahlps Studio is not responsible for deliveries made to incorrect or incomplete addresses provided by the customer. Please carefully review your shipping details before completing your purchase.

Returned Packages & Reshipping

If a package is returned to us due to an incorrect address or failed delivery:

  • You will be contacted to arrange reshipment
  • Additional shipping and handling fees must be paid before the order is resent

International Orders

Customers are responsible for all customs duties, taxes, and import fees required by their country.
These charges are not included in your purchase and must be paid upon delivery.

Final Agreement

By placing an order with Scahlps Studio, you acknowledge and agree to all terms outlined in this policy.