Frequently Asked Questions
Due to our sale our current shipping time frame is 14- 21 days flat rate. There are no express shipping options currently available
We are not responsible for lost, stolen or missing packages. Once we provide you with tracking information, it is the carriers responsibility to deliver your package safely. If there is any mishaps with the delivery of your package please contact your local USPS office for further assistance. All packages are insured.
Custom colours are not currently offered. I do however sometimes remake wigs, most are one of one. You can have your items coloured by appointment if the hair is from drscahlp.com via scahlpstudios.as.me . To be the first to know when my new wigs are available be sure to follow @scahlpstudios on instagram as well as the appointment page @drscahlp
All wigs come factory new. Unless you have selected customize, You must take it to your hairstylist to customize.
If you wish for your wig to be customized, select customize my hairline. This will increase your order wait time by one day.
Mink Brazilian / 613 Mink - Always co wash your bundles upon arrival with silicon mix Silicon Mix deep Intensive Hair Treatment. You may shampoo your bundles triweekly with aussie moist shampoo and conditioner.
Ocean Curly Tight - Use Water and Nairobi foam to define this hair only! If you must conditon or wash the hair please only use Aussie moist 3 minute miracle.
Do not use black hair products like cantu, shea moisture or other african american lines, It will ruin your ocean curly hair. It is not african american hair. Therefore please only used the advised products above.
Luxe Straight/Deep - Always co wash your bundles upon arrival with silicon mix Silicon Mix deep Intensive Hair Treatment. You may shampoo your bundles triweekly with aussie moist shampoo and conditioner.